The Internal Regulations or General Terms and Conditions of Use (hereinafter referred to as “IR/CGU”) are provided to each Member and available at the Clubs and on the website www.forest-hill.fr.
It contains, in particular, the mandatory booking and check-in procedures for the use of group classes (Title 2 – § 2.1) and racket sports courts (Title 3 – § 3.1) available at Forest Hill Clubs.
1.1 Commitments
By joining Forest Hill/Aquaboulevard (hereinafter referred to as “the Clubs”), all Members and invited Friends of Members, as well as holders of Racket Sports Frequency Cards, Hourly Subscription holders, and external individuals benefiting from an invitation, trial session, or authorized explicitly by Management to access the Clubs based on specific agreements (collectively referred to as “Member”), commit to following these general provisions and, depending on the nature of their subscription, the specific regulations of activities as defined in the IR/CGU. The Member, along with accompanying guests, agrees to comply with the present IR/CGU, as well as the timetables, safety, hygiene, and courtesy instructions posted within the Clubs.
A Pacha Friends Member may not invite anyone who has been banned from Forest Hill/Aquaboulevard or temporarily prohibited from accessing the Clubs for any reason.
1.2 Dress Code
For hygiene and courtesy reasons, Members are required to wear appropriate, clean clothing. For safety reasons, clothing must be suitable for the sport being practiced.
Mobile phones are prohibited outside the areas specifically authorized. Eating is not allowed in training rooms, pools, or courts. Littering outside trash bins is prohibited.
A towel is mandatory for all activities, especially for using weight machines, cardio equipment, fitness areas, saunas, and steam rooms. For safety reasons, hoods, caps, hats, or any other head coverings are prohibited and must be left in the locker room unless a medical certificate is presented stating otherwise.
The Member must respect good manners toward other clients and all staff members of the Clubs. If the Clubs offer the Service Plus Pacha Forme (towel provided for each visit), the towel provided must be used. In case of loss, the Member must inform the Forest-Hill reception on the same day. Failure to return the towel will be charged at the current rate displayed at the Clubs (administrative and replacement fees).
1.3 Locker Rooms
The Clubs provide lockers where Members must store their personal belongings. These are prohibited in practice areas, including cardio zones and group exercise rooms. The Member is responsible for locking their locker with a secure padlock. They must empty their locker and retrieve the padlock after their session. Lockers left unclaimed in the evening will be opened by the staff.
1.4 Safety
The Member must respect the equipment and facilities of the Clubs and use them according to the instructions and operational programs provided. Without prejudice to the Clubs’ responsibility, the Member will be held responsible for any damage, loss, or destruction of the Clubs’ facilities, premises, or equipment caused by their actions. The sale of products or services, of any kind, is strictly prohibited within the Clubs. Management reserves the right to temporarily limit access to certain facilities to comply with safety standards or to carry out periodic maintenance.
Each Member agrees to immediately inform a staff member in case of witnessing an accident. The introduction or consumption of alcoholic beverages and illegal substances inside the Clubs is strictly prohibited. Smoking is also strictly prohibited inside the Clubs.
Animals are not allowed.
1.5 Access
Staff reserves the right to refuse access to the site for any reason that could disturb its proper functioning, including:
1.6 Classes
Any free or paid private lessons outside of those supervised by Forest Hill’s authorized staff is prohibited.
2.1 Mandatory Booking and Check-in for Group Classes (excluding Timing Card, Timing Friends)
2.1.1 Principle of Booking and Check-in for Group Classes
Forest Hill will soon implement mandatory reservations for all group classes starting on 01/08/2016. Group classes are activities that require the participation of one or more Forest Hill coaches. They are listed on the timetables available in the Clubs and on the Forest Hill website (www.forest-hill.fr).
2.1.2 Mandatory Booking
The Member can book a spot for a group class, subject to availability, up to 7 days prior to the class using the following methods: at the Clubs’ reception, through the dedicated mobile/tablet app available on the App Store or Google Play, or on the Forest-Hill website via their personal account (www.forest-hill.fr). Booking is also mandatory for the invited Friends, and it must be done by the Member.
2.1.3 Mandatory Check-in
Before attending a group class, the Member must check in at each room or activity with their personal access card provided by the Club. If necessary, the Pacha Friends Member will have a second card to check in their invited Friend.
Last-minute check-in (without prior reservation) is allowed but subject to availability. In this case, the booking and check-in will be done simultaneously.
2.1.4 Modification of a Reservation by the Member
The Member can modify their group class reservation (cancellation or rescheduling) up to 2 hours before the session under the same conditions as the initial reservation. Adding a Friend guest is allowed at any time before the session, subject to availability.
2.1.5 Modification by the Club of a Group Class Reservation
Information about a group class (room name, coach name) is given as an indication. Forest Hill commits to providing an equivalent room and/or a coach with the same qualifications or an equivalent class in case of a change.
2.2 Booking Group Classes at Forest Hill Timing Club (Timing Card, Timing Friends)
2.2.1 Access without Reservation
Members physically present at the Club and holding a valid Timing or Timing Friends card can participate in group classes without a prior reservation, but subject to availability.
2.2.2 Access with Reservation
Booking is available for group classes for a fee as per the current rate displayed at the Club during the event. Bookings can be made by the Member subject to availability, up to 7 days before the group class through the following methods: at the Clubs’ reception, via the dedicated mobile/tablet app on the App Store or Google Play, or on the Forest-Hill website via their personal account (www.forest-hill.fr). Booking is also available for Friends guests, and it must be made by the Member.
2.2.3 Modification of a Reservation by the Member
The Member can modify their group class reservation (cancellation or rescheduling) up to 24 hours before the session, under the same conditions as the initial reservation. Adding a Friend guest is allowed at any time before the session, subject to availability.
2.2.4 Modification by the Club of a Group Class Reservation
The information about a reserved group class (room name, coach name) is given for reference. Forest Hill Timing commits to offering an equivalent room and/or a coach with the same qualifications or an equivalent class in case of modification.
2.2 Dress Code/Age Requirements
To use the facilities, wearing sport-specific clothes and shoes, reserved exclusively for that use, is mandatory. The activities offered in the fitness area are reserved for people aged 16 and above.
2.3 Use of Equipment
All training equipment used during sessions must be put away after use to facilitate access for the next Members.
The use of dumbbells or any other gym equipment must be done in the designated areas, and only the equipment provided by the Club may be used. The Member is required to clean their spot and equipment after use with the cleaning products provided for this purpose.
3.1 Mandatory Booking and Check-in for Racket Sports Courts
3.1.1 Principle of Booking and Check-in for Racket Sports Courts
Starting from 01/08/2016, Forest Hill will change the use of all its racket sports courts for Pacha Forme Members, Pacha Friends, and Friends guests. Booking and check-in for racket sports courts will become mandatory for all.
3.1.2 Mandatory Booking
The Member can book a racket sports court up to 6 days in advance, subject to availability, through the following methods: at the Clubs’ reception, by phone, via the dedicated mobile/tablet app available on the App Store or Google Play, or on the Forest-Hill website through their personal account (www.forest-hill.fr).
The mobile/tablet app or Forest-Hill website booking system is not available for Racket Sports Frequency Card holders or non-Members with an invitation. They can only book through the Clubs’ reception or by phone.
Booking a racket sports court is paid, and the rate varies depending on the activity, day, and time slot. The rate is per 1-hour period for Tennis and Badminton, and per 40-minute or 1-hour period for Squash.
3.1.3 Mandatory Check-in
Before accessing the reserved court, the Member must check in at the dedicated reception using their personal access card provided by the Club. If necessary, the Pacha Friends Member will have a second card to check in their invited Friend.
Last-minute check-in at the reception (without prior reservation) is possible but subject to available courts and times. In this case, booking and check-in are done simultaneously.
3.1.4 Modification of a Reservation by the Member
The Member can modify a racket sports court reservation (cancellation or rescheduling) up to 24 hours before the session under the same conditions as the initial reservation.
Unless due to force majeure, any un-cancelled reserved period within 24 hours will be charged, and the “non-compliant” Member will be prohibited from booking or playing until outstanding payments are made.
3.1.5 Modification by the Club of a Court Reservation
Information related to a reserved court (location, surface, etc.) is given for reference. Forest Hill commits to offering an equivalent court in the Club or another Forest Hill Club, or rescheduling the reservation with the Member’s consent if an equivalent court is unavailable.
3.2 General Rules for Access and Use of Courts
All players must check in at reception before accessing the courts.
Access to courts is only permitted for valid cardholders. In case of payment issues, the Member is expected to resolve the situation promptly to access the Clubs’ facilities.
In case of a delay of more than 10 minutes after the start of the reserved period, the court may be allocated to the first Members on the waiting list.
Members are asked to free the courts promptly at the agreed time, especially during busy periods.
Hitting walls is prohibited.
At the end of the first hour of their reservation, the Member may book a second hour, subject to court availability.
In case of high demand, doubles may be organized.